Refund policy

Return & Refund Policy – RR Jewellers

At RR Jewellers, we value your trust and strive to ensure that every piece you receive meets our quality promise. In the rare case that there’s an issue with your order, our Return & Refund Policy ensures a fair and transparent process.

1. Eligibility for Return or Exchange

We accept returns or exchanges only if:

The product is damaged, defective, or incorrect upon delivery.
You contact us within 48 hours of receiving the item.
The item is in unused and original condition, with:
- All tags, certificates, and packaging intact
- The original invoice included

2. Non-Returnable Items

Returns will not be accepted for:

Customized or engraved jewelry
Personalized/made-to-order designs
Products returned without original documents or signs of wear or tampering

3. Return Process

To initiate a return:

Email hello@rrjewellershyd.com within 48 hours of receiving the product.
Include your order number, a brief explanation, and clear photos of the item.
Once approved, we’ll guide you through the return procedure.

Note: Return shipping charges are the customer’s responsibility unless the error is on our part.

4. Refunds

Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
Refunds are issued to the original payment method.
For Cash on Delivery (COD) orders, we will request your bank details for processing the refund via bank transfer.

5. Cancellations

Orders can be cancelled within 6 hours of placement, provided they haven’t been processed or shipped.
Please contact us immediately to request a cancellation.

6. International Orders

Due to customs and shipping complexities, international orders are not eligible for return or refund unless the product is defective or incorrect.